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You must be at least 18 years old, live in a place where you can participate, and give correct personal information in order to make an account. If you give false information or make more than one profile, you could be suspended or permanently closed.
To prove your identity, you need to show official documents like a government-issued photo ID or a recent utility bill. The time it takes to get approval depends on how clear the documents are. If you don't finish verification, you may not be able to withdraw money or get bonus offers.
You can set limits on how much you can deposit, bet, or play in a session right from your dashboard. If you want to take a break from gaming, you can choose to exclude yourself. In your account area, there are clear links to resources for getting help with problem gambling.
Before you can make a payout request, you need to verify it. Most withdrawals are handled within 24 hours, but how long it takes for the bank to process them depends on how you paid. If you don't use your bonus credits for a certain amount of time, they may be taken away.
Where you live, what games you play, how you deposit money, or how much you bet may all affect your eligibility for special offers. Before taking part in a promotion, make sure you read the specific rules for that promotion. If you break them, you will lose extra credits or winnings.
Licensing authorities say that people from some areas can't register or deposit money. Trying to get around these rules could get your account closed right away and lose your balance.
It is your job to keep your passwords secret. If you think someone has accessed something without permission, you should report it right away. You can add an extra layer of security with two-factor authentication.
If you have a problem with a transaction or action on your account, you can contact customer support. In cases that aren't settled, independent third parties can help settle disagreements, as long as they follow the service provider's operating licence.
Users must be at least 18 years old and show proof of age with an official ID. Each person, email, or device can only have one profile. If you have more than one profile, you could be suspended right away and lose your balances.
Users must verify their identity after signing up. This means sending in a government-issued ID, proof of your address (like a utility bill from the last three months), and, if necessary, proof of how you plan to pay. The data needs to be correct and up to date.
You must keep your access credentials secret. You should change your passwords often and make sure they are strong and unique. If you share your login information, your account may be limited or closed. If someone gets into your account without permission, you need to report it right away through official support channels.
In some places, people can't participate because of legal reasons. Users are responsible for making sure that the laws in their area allow them to create an account and for giving accurate location information during registration and while using the account.
Accounts that have been inactive for 12 months in a row are considered dormant and may have to pay administrative fees. As part of recovery procedures, balances on these kinds of profiles can be claimed again after they have been re-verified.
Everyone is encouraged to set limits on how much they can deposit and how long they can play in their profile settings. When you contact player support, they quickly process requests for temporary suspension or permanent closure. Self-exclusion features are in line with responsible entertainment practices.
The user's name must be on all registered payment methods. We try to use the same method for withdrawals as we do for deposits whenever possible. To make sure that financial and anti-fraud rules are being followed, random checks of transaction history may be done.
You need to show proof if you want to change important profile information like your registered address, email, or bank account information. Not updating your personal information could stop you from being able to access or withdraw money.
Special deals and rewards are very important for getting people to use your site. To get the most out of these rewards, participants need to know exactly how each one works.
Most bonus credits can't be turned into cash until a certain number of plays have been made. For instance, free spin winnings usually have a 0x rollover, which means you can cash out right away. You usually have to use your promotional balance within a certain amount of time. Usually, the offer will expire after 24 or 72 hours, depending on what it is.
A lot of deals are only available to people who have just signed up. Returning participants may see different deals based on their account status or past activity. Some benefits are only available in certain areas, so there are geographic limits. You may need to prove your identity to get incentives.
Different games add different amounts to replay obligations. For example, slots usually count 100%, but table games may not count or count less.
After being replayed as described above, awarded amounts can be moved to the real balance for payout. If you try to ask for money before meeting the requirements, any unused bonus amounts and any winnings that go with them will be cancelled.
There are no hidden fees; the site makes all the rules clear from the start. Always check the documentation for the promotion or your account dashboard for more information. Read the rules of each incentive carefully before you sign up so you can get the most out of each one. By keeping an eye on deadlines and tracking progress towards completion, you can avoid disappointment or accidentally losing something.
Before any transfer requests can be processed, all users must prove who they are. This means sending in real documents, like a government-issued photo ID, a recent utility bill, and, if necessary, proof that you own the payment method. Transactions may be put on hold or cancelled until verification is successful. You can add money with debit cards, e-wallets like Skrill or Neteller, prepaid cards, and some bank transfer methods. Minimum top-up amount is 10 GBP/EUR/USD, with limits determined by each payment provider. Some ways of banking don't let you get promotional credits or incentives. To ask for a withdrawal, you need to have at least 10 GBP/EUR/USD in your account. Following anti-money laundering rules, payouts go back to the place where the original payment came from. If this isn't possible, a bank transfer is set up. Different providers have different payout processing times. For example, e-wallets send money within 24 hours of approval, but credit/debit cards and bank transfers can take up to five business days. Holidays, bank rules, and extra security checks can all cause more delays. There are no fees for adding or taking money out. But banks and other financial institutions may charge their own fees. Users should check with their provider to make sure there are no extra costs. If a customer's actions raise concerns about responsible gambling, fraud, or bonus abuse, their transfers may be temporarily frozen while an investigation is underway. During these checks, users are kept up to date through their registered contact information. Every user can only cash out three times a day for free. If they want to do it more than that, they may have to pay a small fee. The most you can take out in a month is 10,000 GBP/EUR/USD, unless you make special arrangements with support staff. Account balances must never go below zero. In very rare cases where someone pays too much because of a system error, the extra money is taken back without warning.
During registration, verification, and account management, everyone is expected to give accurate and current information. You can't lie about or leave out personal information like your age, identity, or location. If you do, you could be banned for life and lose your winnings. In the gaming world, everything you do must be honest. Sharing accounts, having more than one profile per person, or using unauthorised software, such as bots or scripts, is not allowed at all. Colluding or taking advantage of technical weaknesses hurts fair competition and will lead to quick action, as required by licensing rules. Users need to keep an eye on their accounts and change their security settings, like passwords, every so often. Each participant is still solely responsible for keeping their login information private. If someone gets into the system without permission because of carelessness, the player is responsible. You must follow age limits and any laws that apply in your area. You can't access games from a place where participation is regulated or banned. Doing so can get your account suspended right away. If you have a problem with the results or the way the game is played, you should report it right away through the support channels that are available. We don't allow abusive language, harassment of other players, or trying to change the outcome by threatening people. Finally, responsible behaviour means keeping an eye on your own betting habits and getting help if you notice any habits that could be harmful. You can do this by using on-site tools like deposit limits, self-exclusion, or links to independent support groups.
Users can set limits on how much they can deposit, bet, and lose each day, week, or month right from their account dashboard. The minimum amount that can be deposited in one go is £10, and the same amount must be withdrawn. The amount you can bet on each game is different, and you can check the limits before you place a bet. You must wait 24 hours and provide more proof of identity before you can raise any personal limit.
You can temporarily suspend yourself for anywhere from 24 hours to 6 months without the help of the support team. To get permanently excluded, you need to send a written request and agree to having locked access to all partner platforms. You can't reactivate your account during a self-exclusion period, and you'll lose all of your active promotions.
Players must be at least 18 years old and live in a country that is on the list of accepted countries when they sign up. Using a VPN or giving false personal information during signup or gameplay is a serious violation that leads to the immediate closure of your account and the loss of your money.
If there is a disagreement about the results of a game, the balance of an account, or a transaction, the first complaint must be sent through the special email or live chat. Within 14 days, a resolution is reached. If the outcome isn't good enough, you can go to an Alternative Dispute Resolution (ADR) service like eCOGRA. Both sides must follow the decision of the external arbitrator. To fully handle the dispute, all communication, including transaction IDs or game rounds that are being questioned, must be documented.
To encourage conscious play, there are tools for self-assessment and time-outs. If you misuse these tools, like asking for a reversal over and over or messing with session logs, you may not be able to use the platform anymore or have limited access.
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